1. LIABILITY & CONSENT WAIVER (Yoga, 1:1, Online & In-Person)

Yoga is generally safe and beneficial for most people; however, it involves physical movement that may carry a risk of injury. YOURZEN ABC and instructor Diana Keran will always guide you to work within your own limits and offer adaptations where appropriate.

By attending a class, session, programme, or course (online or in-person), you agree to the following:

1. Personal Responsibility

• You are responsible for listening to your body and stopping any activity that causes pain, dizziness, or discomfort.
• You understand that pushing beyond your limits may increase the risk of injury.

2. Health Conditions & Medical Clearance

You confirm that:

• You have disclosed all relevant health, physical or mental health information to the instructor before taking part.
• You will update YOURZEN ABC if your circumstances change.
• You have obtained medical clearance if you are pregnant, recovering from surgery, have an existing medical condition, or are under medical care.
• You understand that yoga is not a substitute for medical advice, treatment, or therapy.

3. Assumption of Risk

By participating, you acknowledge that:

• Participation is voluntary and at your own risk.
• YOURZEN ABC and its instructors are not liable for injury, illness, worsening of any condition, or loss arising from participation, unless caused by negligence.

4. Online Participation

When participating online:

• You are responsible for ensuring a safe practice space.
• You understand that the instructor may not see all movements clearly.
• By attending or submitting the onboarding  1:1 form,  you confirm your consent to these terms.

2. TERMS & CONDITIONS (Classes, Packages, Programmes, 1:1)

These Terms & Conditions apply to all YOURZEN ABC services including group classes, 1:1 sessions, packages, and online programmes.

2.1 Booking & Payment

1. General Bookings

• Bookings must be made at least 24 hours in advance.
• Sessions are confirmed once payment is received.
• Pay As You Go attendees must confirm their attendance in advance.

2. Packages & Programmes

• Packages must be purchased by the end of the preceding month.
• Sessions in packages are only valid for the month they were purchased.
• Sessions cannot be rolled over, refunded, or transferred.
• Packages and programmes are for individual use only.

2.2 Cancellations & Rescheduling

1:1 Sessions, Classes & Programmes

• A minimum of 24 hours' notice is required to cancel or reschedule.
• If less than 24 hours' notice is given, the session will be forfeited.
• Each class can only be rescheduled once.

Packages & Pre-Booked Programmes

• 24 hours’ notice is required for any session within a package or programme.
• Late cancellations are charged in full.
• No refunds are offered once a package has begun.

YOUR understanding and cooperation are deeply appreciated.

2.3 Instructor Commitments

YOURZEN ABC agrees to:

• Provide sessions with reasonable skill, care, and professionalism.
• Create a safe and inclusive environment.
• Provide clear instructions and modifications where appropriate.
• Maintain appropriate insurance and safeguarding procedures.

2.4 Client Responsibilities

Clients agree to:

• Practise safely and follow guidance provided.
• Notify the instructor of any relevant health changes.
• Ensure a safe practice environment for online sessions.
• Use the services for personal, non-commercial use only.

2.5 Limitation of Liability

YOURZEN ABC is not liable for:

• Injuries or conditions arising from participation unless due to negligence.
• Loss or damage to personal property.
• Issues caused by your failure to follow safety instructions.

Nothing excludes liability for death or personal injury caused by negligence.

2.6 Changes, Updates & Class Adjustments

YOURZEN ABC may occasionally adjust class times or services. Reasonable notice will always be provided.

3. PRIVACY POLICY (UK GDPR COMPLIANT)

Last updated: 01/09/2025

YOURZEN ABC is committed to protecting your privacy and handling your data responsibly, in accordance with the UK GDPR and Data Protection Act 2018.

3.1 What Personal Data I Collect

I may collect:

• Name, email, phone number.
• Health information relevant to safe yoga participation.
• Booking, payment, and attendance information.
• Communication sent via email or website forms.
• Health information is treated as special category data and processed only with your explicit consent.

3.2 Why I Collect Your Data

To provide safe and appropriate services, including:

• Planning yoga and wellness sessions.
• Managing bookings, payments and communication.
• Meeting insurance and professional requirements.
• Keeping you informed of class updates (only with your consent).

3.3 How Your Data Is Stored

Data is stored securely on encrypted devices or secure UK/EU-based cloud systems.

I never sell, share, or transfer data unless legally required or with your consent.

3.4 Data Retention

• Client records and health forms: kept for 7 years, in line with insurance and UK legal requirements.
• Enquiry emails: stored for up to 12 months unless you become a client.

3.5 Your Rights

You have the right to:

• Access your data.
• Request corrections.
• Request deletion (subject to legal retention periods).
• Withdraw consent at any time.
• Request a copy of your data.

Contact: yourzeninfo@gmail.com

If you believe your data is not being handled appropriately, you may contact the ICO (Information Commissioner’s Office).

4. SAFEGUARDING & DUTY OF CARE POLICY 

YOURZEN ABC is committed to maintaining a safe, professional, and supportive environment for all clients, including those who may be vulnerable.

4.1 Commitment to Safety

I agree to:

• Maintain professional boundaries at all times.
• Create an inclusive, respectful, and confidential environment.
• Follow UK safeguarding principles for adults.
• Act responsibly if a client may be at immediate risk of harm.

4.2 When I May Share Information

Confidentiality will only be broken if:

• A client is at immediate risk of harm.
• A third party is at risk.
• I am legally or ethically required to do so.

Whenever possible, concerns will be discussed with you first.

4.3 1:1 Safeguarding Statement

For personalised sessions, I may pause or stop a session if:

• You appear unwell, distressed, or unsafe to continue.
• Your physical or emotional wellbeing may be at risk.
• Your needs exceed the scope of yoga or holistic teaching.
• Referrals may be recommended to healthcare or support professionals where appropriate, particularly if a support system is not already in place for you.

5. INSURANCE & PROFESSIONAL STANDARDS

YOURZEN ABC holds full UK professional insurance covering:

• Yoga instruction (group & 1:1).
• Online classes.
• Wellness and holistic sessions within professional scope.
• Workshops & events.

Proof of insurance is available upon request.

YOURZEN ABC commits to:

• Ongoing CPD (Continuing Professional Development).
• Ethical, safe, and inclusive practice.
• Respectful communication and transparency with clients.